POLICIES & INFORMATION
Standard ground shipping is free for all orders shipped to the US. We offer expedited shipping services at an additional charge. Expedited shipping options are only available to US customers. International shipping options are available as well. Please note, when shipping internationally, the customer is responsible for any import duty or tariff charges imposed by customs.
All orders are shipped out Monday - Friday. Orders placed Friday evening - Sunday are shipped on the following Monday.
Please allow 1-2 business days for orders to be processed before shipping. During sales and holidays, please allow 2-5 business days for processing. If you have a question or concern about receiving your dress in time for an event, please email us at email@example.com and we will be happy to answer any questions.
Tracking information is automatically emailed to the email address provided at checkout. If you do not receive your tracking information within 1-2 business days, please check your spam folder.
Xscape Evenings will gladly accept returns for items purchased on the www.XscapeEvenings.com website within 14 days of delivery date for a refund or free exchange. All final sale items < $100 are not returnable. Shipping charges are not refundable. A label fee of $10 will automatically be deducted from your refund.
All returned items must be unworn, undamaged with hangers and all tags attached. Dresses with makeup or deodorant stains will not be accepted. We recommend wearing a t-shirt when trying on your dress for the first time.
To initiate a return, please visit our Return Center link
If you have any questions or would like to request a return, please email your order number to firstname.lastname@example.org. Our office hours are Monday - Friday, 9AM - 5PM EST. Please allow up to 24 hours for someone to respond to your initial request.
Bought this for my sons upcoming wedding. A few alterations needed to fit my body. Good quality. Can’t wait for the big day!
Grace, thank you so much for your feedback! We are so excited to hear that we were able to help you find a dress or your sons big day! Thank you for shopping with us and we wish your son the best!
The dress itself is very nice. The blue you see on the computer is no where near the blue you get. It is more grayish-blue. I think I might keep it but am disappointed in the color.
Carrie, thank you so much for your honest feedback! We are always looking for ways to improve, so we have passed your color concern along to our production team! We are sorry to hear you are disappointed and if you have any questions, please feel free to contact us at email@example.com to help us help you find the perfect dress!
Roseli, Thank you for your review! We are thrilled to hear that you enjoy your elegant gown. Thank your for your feedback!