POLICIES & INFORMATION
Standard ground shipping is free for all orders over $100. We offer expedited shipping services at an additional charge. These shipping options are only available to US customers. International shipping options are available by request.
All orders are shipped out Monday - Friday. Orders placed Friday evening - Sunday are shipped on the following business day.
Please allow 1-2 business days for orders to be processed before shipping. During sales and holidays, please allow 2-5 business days for processing.
Tracking information is automatically emailed to the email address provided at checkout. If you do not receive your tracking information within 1-2 business days, please check your spam folder.
Xscape Evenings will gladly accept returns for items purchased on the www.xscapeevenings.com website within 21 days of delivery date for a full refund. All final sale items are not returnable. Shipping charges are not refundable.
To initiate a return, please visit our Return Center link
If you have any questions or would like to request a return, please email your order number to firstname.lastname@example.org. Our office hours are Monday - Friday, 9AM - 5PM EST. Please allow up to 24 hours for someone to respond to your initial request.
Please note, when using the Xscape Evenings return label, a label fee of $6.95 will be deducted from your refund.
Dress is as beautiful as in the picture but the material is more vibrant in person. The navy is a deep rich navy but it has an incredible luster to it. It is just gorgeous. The customer service at Xscape is like nothing I have ever experienced from a manufacturer. The personal attention and accommodation was truly remarkable. Xscape clearly wants its customers to be happy. It has certainly earned my loyalty. I have passed on my experience to a number of my friends and I have no doubt that they will look for Xscape designs when they are shopping for evening wear.
Judy, we appreciate your outstanding review! We are thrilled to hear that you were able to find your perfect dress with the help of our customer service department. We value our customers' and are thrilled to hear we have earned your loyalty. Thank you for your purchase and feedback, it is much appreciated!