POLICIES & INFORMATION
Standard ground shipping is free for all orders shipped to the US. We offer expedited shipping services at an additional charge. Expedited shipping options are only available to US customers. International shipping options are available as well. Please note, when shipping internationally, the customer is responsible for any import duty or tariff charges imposed by customs.
All orders are shipped out Monday - Friday. Orders placed Friday evening - Sunday are shipped on the following Monday.
Please allow 1-2 business days for orders to be processed before shipping. During sales and holidays, please allow 2-5 business days for processing. If you have a question or concern about receiving your dress in time for an event, please email us at firstname.lastname@example.org and we will be happy to answer any questions.
Tracking information is automatically emailed to the email address provided at checkout. If you do not receive your tracking information within 1-2 business days, please check your spam folder.
Xscape Evenings will gladly accept returns for items purchased on the www.XscapeEvenings.com website within 14 days of delivery date for a refund or free exchange. All final sale items < $100 are not returnable. Shipping charges are not refundable. A label fee of $10 will automatically be deducted from your refund.
All returned items must be unworn, undamaged with hangers and all tags attached. Dresses with makeup or deodorant stains will not be accepted. We recommend wearing a t-shirt when trying on your dress for the first time.
To initiate a return, please visit our Return Center link
If you have any questions or would like to request a return, please email your order number to email@example.com. Our office hours are Monday - Friday, 9AM - 5PM EST. Please allow up to 24 hours for someone to respond to your initial request.
Totally love it!
"Mason" Long Sleeve Beaded Chiffon Gown
Mostly happy with gown. A few beads are missing which is to be expected with the delicate nature of the gown and extras are included. The beading is also not totally centered on the dress which is not noticeable unless you are scrutinizing the dress trying to decide if it is "good enough". Afraid to exchange and end up with one not as good as this one. Love the navy color and fit. Will have to pay big bucks to have it hemmed though since I am 5'4" and they make the long dresses for 5'10". Make note that it also spot clean only.
Brenda, thank you for your honest review. We are always looking for ways to improve, so we have passed your concern along to our production team! We value our customers' reviews and if you experience this in your future orders do not hesitate to contact us at firstname.lastname@example.org! Thank you for your feedback and we hope you enjoy your beautiful gown.