POLICIES & INFORMATION
Standard ground shipping is free for all orders shipped to the US. We offer expedited shipping services at an additional charge. Expedited shipping options are only available to US customers. International shipping options are available as well. Please note, when shipping internationally, the customer is responsible for any import duty or tariff charges imposed by customs.
All orders are shipped out Monday - Friday. Orders placed Friday evening - Sunday are shipped on the following Monday.
Please allow 1-2 business days for orders to be processed before shipping. During sales and holidays, please allow 2-5 business days for processing. If you have a question or concern about receiving your dress in time for an event, please email us at firstname.lastname@example.org and we will be happy to answer any questions.
Tracking information is automatically emailed to the email address provided at checkout. If you do not receive your tracking information within 1-2 business days, please check your spam folder.
Xscape Evenings will gladly accept returns for items purchased on the www.XscapeEvenings.com website within 14 days of delivery date for a refund or free exchange. All final sale items < $100 are not returnable. Shipping charges are not refundable. A label fee of $10 will automatically be deducted from your refund.
All returned items must be unworn, undamaged with hangers and all tags attached. Dresses with makeup or deodorant stains will not be accepted. We recommend wearing a t-shirt when trying on your dress for the first time.
To initiate a return, please visit our Return Center link
If you have any questions or would like to request a return, please email your order number to email@example.com. Our office hours are Monday - Friday, 9AM - 5PM EST. Please allow up to 24 hours for someone to respond to your initial request.
I paid full listing price. Seller wanted more money, was rude, uncommunicative, ignorant of Poshmark listing/pricing methods, and refused to send item. I explained she needed to cancel order and relist at a higher price to allow for Poshmark’s 20% cut. I offered to pay more if she wanted to relist. She persisted in being rude and difficult. Had to escalate the issue. She finally sent the item, which arrived with crud (food?) and makeup with glitter on the bodice. The listing price I paid would’ve been fair had the garment been in the condition she had described. Very dishonest! Horrible experience all around except for Poshmark support. They were terrific, very professional and polite.
The dress arrived quickly, great design & color. It is a bit large on me so am having it altered slightly, and love it arrived so quickly as wedding is soon.
i love the dress!! too big!!
The dress is beautiful. Material will not wrinkle. The top will need to be altered along with the hem. I wish the return window was longer than 14 days because I would have liked to try one size down but then I would not have been able to return the first one in time.
Wearing to my sons wedding end of Sept. a bit heavy but makes me look slimmer w all the ruching around the belly area. Will dress it up w a brooch on the hip area. Lovely on