POLICIES & INFORMATION
Standard ground shipping is free for all orders shipped to the US. We offer expedited shipping services at an additional charge. Expedited shipping options are only available to US customers. International shipping options are available as well. Please note, when shipping internationally, the customer is responsible for any import duty or tariff charges imposed by customs.
All orders are shipped out Monday - Friday. Orders placed Friday evening - Sunday are shipped on the following Monday.
Please allow 1-2 business days for orders to be processed before shipping. During sales and holidays, please allow 2-5 business days for processing. If you have a question or concern about receiving your dress in time for an event, please email us at firstname.lastname@example.org and we will be happy to answer any questions.
Tracking information is automatically emailed to the email address provided at checkout. If you do not receive your tracking information within 1-2 business days, please check your spam folder.
Xscape Evenings will gladly accept returns for items purchased on the www.XscapeEvenings.com website within 14 days of delivery date for a refund or free exchange. All final sale items < $100 are not returnable. Shipping charges are not refundable. A label fee of $10 will automatically be deducted from your refund.
All returned items must be unworn, undamaged with hangers and all tags attached. Dresses with makeup or deodorant stains will not be accepted. We recommend wearing a t-shirt when trying on your dress for the first time.
To initiate a return, please visit our Return Center link
If you have any questions or would like to request a return, please email your order number to email@example.com. Our office hours are Monday - Friday, 9AM - 5PM EST. Please allow up to 24 hours for someone to respond to your initial request.
02/11/2023 My oldest son got married to the “Most Beautiful Woman in the World”(inside and out). I finally found this dress “Dixie” and it had everything I was looking for-long sleeves, pockets, a bow, and a discreet slit/opening in the front. It was very elegant and appropriate for the mother of the groom (me) to wear to my son’s black-tie wedding ceremony. I received many compliments :)
We're so glad to hear that you were happy with your purchase! thank you for sharing.
Rola, thank you so much for your feedback! We are so excited to hear that your dress fits perfect. Thank you for shopping with us and leaving us feedback!
I NEED TO RETURN IT
Julie Ann, we are so sorry to hear that this dress did not work out and appreciate your feedback. If you have any questions regarding returns, please feel free to contact us at firstname.lastname@example.org to help us help you find the perfect dress!