POLICIES & INFORMATION
Standard ground shipping is free for all orders over $100. We offer expedited shipping services at an additional charge. These shipping options are only available to US customers. International shipping options are available by request.
All orders are shipped out Monday - Friday. Orders placed Friday evening - Sunday are shipped on the following business day.
Please allow 1-2 business days for orders to be processed before shipping. During sales and holidays, please allow 2-5 business days for processing.
Tracking information is automatically emailed to the email address provided at checkout. If you do not receive your tracking information within 1-2 business days, please check your spam folder.
Xscape Evenings will gladly accept returns for items purchased on the www.xscapeevenings.com website within 21 days of delivery date for a full refund. All final sale items are not returnable. Shipping charges are not refundable.
To initiate a return, please visit our Return Center link
If you have any questions or would like to request a return, please email your order number to firstname.lastname@example.org. Our office hours are Monday - Friday, 9AM - 5PM EST. Please allow up to 24 hours for someone to respond to your initial request.
Please note, when using the Xscape Evenings return label, a label fee of $6.95 will be deducted from your refund.
I have been trying to return this item for the past week and had emailed you multiple time without a response!! I am not sure what to do
We are so sorry to hear that this dress did not work out and appreciate your feedback. If you need assistance with returns or exchanges, please contact us at email@example.com to help us help you!
I got so many compliments on this dress. It is a little itchy, but worth every penny.
Thank you so much for your feedback! We are so excited to hear that your dress was fit like a glove and was worth every penny. Thank you for shopping with us!
The lace fabric on the sleeves is scratchy , dress is not stretchy at all
Rola, thank you for your feedback! We are always looking for ways to improve, so we have passed your concern along to our production team! We value our customers' reviews and if you experience this in your future orders do not hesitate to contact us at firstname.lastname@example.org!