Returns & Exchanges

Domestic

For domestic orders, Xscape Evenings allows returns for items bought on www.xscapeevenings.com within 14 days of delivery for a refund and within 30 days for a free exchange.  All final sale items < $100 are not returnable. Shipping charges are not refundable. A label fee of $10 will automatically be deducted from your refund. After we receive your return, please allow 3-5 business days for the refunded credit to be reflected on your account. 

Domestic returns and exchanges can be completed through our Returns Center.

International

For international orders, Xscape Evenings allows returns for items bought on www.xscapeevenings.com within 14 days of delivery for a refund. Please note that international exchanges are not accepted at this time. All final sale items < $100 are not returnable. Shipping charges are not refundable. A label fee of $20 will automatically be deducted from your refund. After we receive your return, please allow 3-5 business days for the refunded credit to be reflected on your account. 

You can start international returns and exchanges by contacting our customer service within 14 days of receiving your order. Please reach out to us at hello@bbxco.com with your order number to get the process started. For refunds on duties and tariffs, customers must contact their local customs office directly.

If you have any questions or would like to work directly with a sales associate, please email your order number to hello@bbxco.com. Our office hours are Monday - Friday, 9 AM – 5 PM EST. Please allow up to 24 hours for someone to respond to your initial request.