You can contact customer service by emailing us at or call us at 212-398-0450. Our hours are Monday - Friday from 9 AM to 5 PM EST.

Unfortunately we do not have a retail storefront. For lists of stores which carry our dresses in person visit our retail partners link on our website.

Please refer to our size chart.

The garments run true to the Xscape size guide. If you fit in between sizes we recommend ordering a size up.

If an item is displayed as out of stock, chances are we will be restocking. We recommend signing up for the restock notifications on our website to be notified when the item is restocked.

Contact us at to open a wholesale account.

Unfortunately at this time we do not have an influencer program.

Xscape products are manufactured in the USA along with oversea factories.

Unfortunately we do not offer price matches at this time. We do offer discount codes for first time purchases.

We will offer prices adjustments on items that are marked down within 48 hours of your purchase. Please contact customer service.

Please contact customer service for this request. If extra fabric is available you can purchase it.

Returns & Exchanges

You can initiate a return directly on our return portal.

Yes you can exchange your dress for a different size. Please use our return portal to start this request.

Once our warehouse receives your return package you will be refunded. It can take 3-5 business days to show on your bank statement.

Please refer to this link to view our return policy.

Once the warehouse receives your return package it can take 3-5 business days to show on your bank statement.

Shipping & Delivery

Yes! At this time we ship to Canada, Singapore, Qatar, UAE, Germany, Ireland, France, the UK, Australia, and New Zealand. We can also make special orders for international customers outside of the countries we ship to. To place a special order, please contact us at We look forward to assisting you!

To view our shipping methods please refer to this link.

Yes if you are ordering to Canada you are responsible for shipping fees.

If your package says delivered please allow up to 24 hours for it to show up.

UPS usually requires 24 hours to file a missing package claim. If your package shows that it is delivered please check with neighbors or if it's hiding somewhere.

Yes we offer expedited shipping at checkout.


Shop Pay Installment is a free service that allows you to split your payments into four installments.

To track your order please see your confirmation email.

Please contact customer support to apply your discount. Please know you must be subscribed to email or sms marketing to receive your discount.

If you need to make a change in your order please contact us as soon as possible as orders are shipped within 24 hours.

To save 15% off your first order, join our email or sms lists.

To track your order please refer to your confirmation email.