You can contact customer service by emailing us at support@bbxco.com or call us at 212-398-0450. Our hours are Monday - Friday from 9 AM to 5 PM EST.

Unfortunately we do not have a retail storefront. For lists of stores which carry our dresses in person visit our retail partners link on our website.

Please refer to our size chart.

The garments run true to the Xscape size guide. If you fit in between sizes we recommend ordering a size up.

If an item is displayed as out of stock, chances are we will be restocking. We recommend signing up for the restock notifications on our website to be notified when the item is restocked.

Contact us at sales@bbxco.com to open a wholesale account.

Unfortunately at this time we do not have an influencer program.

Xscape products are manufactured in the USA along with oversea factories.

Unfortunately we do not offer price matches at this time. We do offer discount codes for first time purchases.

We will offer prices adjustments on items that are marked down within 48 hours of your purchase. Please contact customer service.

Please contact customer service for this request. If extra fabric is available you can purchase it.

For domestic orders, you can initiate a return directly on our return portal.

For international orders, please visit and returns and exchanges page.

US customers can use our return portal to start this request.

Customers from Canada can email us at hello@bbxco.com to initiate an exchange. Please note that for all other international orders, exchanges are not accepted at this time.

Once our warehouse receives your return package you will be refunded. It can take 3-5 business days to show on your bank statement.

Please refer to this link to view our return policy.

Once the warehouse receives your return package it can take 3-5 business days to show on your bank statement.

Yes! International customers can place orders directly through our website. Please contact hello@bbxco.com if you run into any issues or have any questions! For more information on our shipping policy, please visit our shipping policy page.

We offer ground and expedited shipping for domestic and international orders. Once you're at checkout, add your address, and our various shipping options will be made available to you.

Yes if you are ordering from outside of the US, you are responsible for any duties or tariffs imposed by customs.

If your package says delivered please allow up to 24 hours for it to show up.

UPS usually requires 24 hours to file a missing package claim. If your package shows that it is delivered please check with neighbors or if it's hiding somewhere.

Yes we offer expedited shipping at checkout.

Shop Pay Installment is a free service that allows you to split your payments into four installments.

To track your order please see your confirmation email.

Please contact customer support to apply your discount. Please know you must be subscribed to email or sms marketing to receive your discount.

If you need to make a change in your order please contact us as soon as possible as orders are shipped within 24 hours.

To save 15% off your first order, join our email or sms lists.

To track your order please refer to your confirmation email.