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Standard ground shipping is $10 for all orders shipped to the US. Expedited shipping options are also available at an additional charge.
International shipping options are also offered. Please refer to the chart below for specific details regarding flat rates for international standard shipping. Shipping rates may vary based on your exact location and the courier's discretion. Please be advised that shipping charges are not refundable and customers are responsible for any tariffs or duties imposed by customs.
|
COUNTRY |
STANDARD SHIPPING FLAT RATE |
Estimated Time Delivery Time |
|
Australia |
$35 USD |
5-10 Days |
|
Canada |
$25 USD |
3-5 Days |
|
New Zealand |
$35 USD |
5-10 Days |
|
Mexico |
$25 USD |
5-7 Days |
|
United Kingdom |
$35 USD |
5-7 Days |
|
Spain |
$35 USD |
5-7 Days |
Shipping Time:
All orders are shipped out Monday - Friday. Orders placed Friday afternoon - Sunday are shipped on the following Monday. Tracking information is automatically emailed to the email address provided at checkout. If you do not receive your tracking information within 1-2 business days, please check your spam folder.Please allow 1-2 business days for orders to be processed before shipping, including expedited orders. During sales and holidays, please allow 2-5 business days for processing. If you have a question or concern about receiving your dress in time for an event, please email us at hello@bbxco.com and we will be happy to answer any questions.
Domestic
For domestic orders, Xscape Evenings allows returns for items bought on www.xscapeevenings.com within 14 days of delivery for a refund and within 30 days for a free exchange. All items marked as final sale are not returnable or exchangeable.
If you select REDO at checkout, there is no restocking fee. If you did not select REDO at checkout, a return label fee of $10 will be deducted from your refund. Shipping charges are non-refundable. After we receive your return, please allow 3 business days for the refunded credit to be reflected in your account.
To initiate a return or an exchange, please visit our return portal.
International
For international orders, Xscape Evenings allows returns for items purchased on www.xscapeevenings.com within 14 days of delivery for a refund. Customers from Canada, the United Kingdom, Australia, Germany, and Singapore can request a return label from our return portal. Exchanges are accepted for international orders and customers are responsible for purchasing the return shipping label from our return portal.
All final sale items under $100 are non-returnable. Shipping charges are non-refundable. After we receive your return, please allow 3 business days for the refunded credit to be reflected in your account.
If you are attempting to make a return from a country not listed above, please contact our customer service within 14 days of receiving your order at hello@bbxco.com.Please note that you will be responsible for arranging and covering the cost of shipping the order back to us. Include a packing slip or order number with your return. For the return address and further assistance, reach out to our customer service team. For refunds on duties and tariffs, customers must contact their local customs office directly.
If you have any questions or would like to work directly with a sales associate, email your order number to hello@bbxco.com. Our office hours are Monday - Friday, 9 AM – 5 PM EST, and responses may take up to 24 hours.